Request for Proposals: One-Stop Operator Services
A question-and-answer document has been posted below (see additional files) that contains important RFP information. Interested parties must review the document and ensure proposals adhere to the guidance therein, in addition to the requirements of the RFP.
Purpose of this RFP
Partner4Work is seeking a qualified entity to support and perform the One-Stop Operator role and related services within the PA CareerLink® system. This partnership will be instrumental in the re-establishment and strategic expansion of the One-Stop Operator model, with a focus on strengthening system coordination, enhancing service delivery, and aligning operations with evolving workforce needs and priorities This RFP aligns with the Workforce Innovation and Opportunity Act (WIOA), 20 CFR Part 678, and Pennsylvania Department of Labor & Industry’s Workforce System Policy (WSP 121-04), which governs the role and selection of One-Stop Operators. This initiative aims to enhance the operational effectiveness, service delivery, and overall impact of the PA CareerLink® centers across the region.
Partner4Work seeks to deepen the integration and coordination of services among core partners, with a strong emphasis on fostering a collaborative, data-informed operational environment.
The selected partner(s) will be expected to:
- Support efforts to implement a modernized One-Stop Operator model that aligns with current workforce development priorities and community needs.
- Strengthen cross-agency collaboration to ensure seamless service delivery and improved customer outcomes.
- Embed data-driven decision-making into daily operations, using performance metrics and customer feedback to guide continuous improvement.
- Promote a culture of accountability, innovation, and responsiveness within the PA CareerLink® system.
- This procurement represents a critical step in advancing a more unified, efficient, and outcomes-focused workforce development system.
Please reference the RFP and its additional files for a full understanding of requirements.
Partner4Work intends to conduct a bidder’s conference on August 12, 2025, at 9:30am ET. All interested applicants are highly encouraged to attend the bidder’s conference. The conference will be conducted virtually, and attendees must register no later than 5:00pm ET on August 8, 2025, by emailing RFP@partner4work.org and including organizational name and name(s) of attendee(s). Conference details and instructions will be sent to attendees upon registration.
During the conference, Partner4Work staff will review the requirements of the RFP and proposal content. Questions may be posed during the bidder’s conference, but complete answers may not be available until a question/answer document is released following the conference. Interested applicants are encouraged to submit questions in advance of the bidder’s conference in writing to RFP@partner4work.org by 5:00pm ET on August 8, 2025.
Deadline: Proposals are due September 19, 2025, at 5:00pm ET