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Operations Manager

Location: 650 Smithfield Street, Suite 2600, Pittsburgh, PA 15222
Reports to: Chief Financial Officer


As the leader of Pittsburgh/Allegheny County’s public workforce system, Partner4Work ensures that the current and future needs of businesses and job seekers are met. Through innovative initiatives and programs spanning every facet of the workforce, we bridge the gap between people looking for work and companies in need of talent.

The Operations Manager is a newly created position in the fiscal department that will oversee the administrative operations of the organization.  This position will report directly to the Chief Financial Officer and manage certain operations team members.  This position will be responsible for ensuring the company has the proper operational controls, administrative and reporting procedures, and people and systems in place to effectively allow the organization to grow.

Essential Duties and Responsibilities

Administrative Oversight:

  • Develop and establish operating policies and procedures to ensure their effective and efficient execution.
  • Develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the organization’s daily operations
  • Ensure and maintain sufficient levels of organizational insurance policies
  • Manage lease agreements, ensure space needs of the organization are met and handle day to day issues regarding the facilities
  • Manage a team that includes a Contract Administrator and Administrative Assistant and with the Assistant Controller jointly supervise the Accounting/HR coordinator

Sub Award/Contract Administration:

  • Develop and maintain procedures for issuing RFPs and selecting, assessing and responses to RFPs.
  • Develop and maintain procurement policies and procedures and work with the CFO to ensure compliance with Uniform Guidance and applicable federal and state regulations.
  • Oversee procurement transactions and ensure compliance throughout the organization.
  • Develop and maintain a sub-award/contract management system and process for P4W to sufficiently award and track contracts.

Human Resources and Payroll:

  • Manage all human resources functions including: recruitment, on-boarding, compensation and benefits, employee relations, and performance evaluation and training.
  • Manage all payroll functions including time entry and payroll systems.
  • Continually assess the Organization’s fringe benefit options that result in a competitive package for employees to ensure employee retention.

Information Technology (IT)

  • Oversee the management of IT, including  the relationship with the contracted IT Provider and acquisition and maintenance  of equipment.
  • Analyze the organization’s technology infrastructure and identify the next level of information technology that supports the growth of specific programs and the organization overall.

P4W Ambassador

  • Contribute to the development of a supportive and collaborative work environment through active participation in internal collaborations, team meetings and activities; and
  • Provide a high level of customer service for existing and prospective program partners through transparent, accessible, and open dialogue about the organization’s strategy and prospective projects.

Other duties as assigned.

Required knowledge, skills and abilities

  • Ability to think strategically and execute new ideas in a fast-paced environment.
  • Ability to work independently and in small interdisciplinary teams, while being a self- starter.
  • Ability to develop relationships and effectively collaborate with diverse groups of internal and external stakeholders.
  • Excellent communication skills, both written and oral
  • Strong relationship builder with the ability to find common ground, build consensus and strengthen collaboration
  • Team player with strong ability to work independently and in groups.

Education and Experience Required

A Bachelor’s degree is required. The successful candidate will be expected to have skills necessary to succeed in a high-pace business environment.

ADA Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.    Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to write and/or type; and talk or hear.  The employee is occasionally required to stand, walk, and bend.  The employee may occasionally lift and /or move up to 10 pounds.  The work environment characteristics are representative of those an employee encounters in an office environment.

This position description in no way states or implies that these are the only job duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

To apply: Send a cover letter, resume, three references, and salary requirements to info@trwib.org. No phone calls, please.

Partner4Work (TRWIB, Inc.) provides equal opportunity in employment for all qualified persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or veteran status. Partner4Work is an EEO employer.

Partner4Work provides equal opportunity in employment for all qualified persons regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, or veteran status. Partner4Work is an EEO employer.