Manager, Project Management Office (PMO)

Title:                            Manager, Project Management Office (PMO)

Reports To:                 Chief Operating Officer

FLSA Status:               Full time, exempt

Hiring range:               $62,000 - $72,000

Benefits include:         Hybrid work model, flexible work schedule, generous paid time off, 401(K) match, healthcare, dental and vision insurance,                                         health savings account and life insurance

Location:                    Centre City Tower, 650 Smithfield Street, Suite 2400, Pittsburgh, PA 15222

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Partner4Work (TRWIB, Inc.) values diversity and strives for our team to reflect the wide range of people and perspectives that form our region. We provide equal opportunity in employment for all qualified persons regardless of race, color, culture, religion, sex, sexual orientation, national origin, age, disability,  gender identity or expression, or veteran status. Partner4Work is an EEO employer.

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About Us
As the leader of Pittsburgh/Allegheny County’s public workforce system, Partner4Work ensures that the current and future needs of businesses and job seekers are met. Through innovative initiatives and programs spanning every facet of the workforce, we bridge the gap between people looking for work and companies in need of talent. Partner4Work connects funding, expertise, and opportunities to develop a thriving workforce in the Pittsburgh region.

About this position

We’re searching for a skilled PMO Manager to help build and oversee our Project Management Office. Our PMO is still relatively new, and the right person will help us solidify a PMO Framework, ensure that our project management framework and tools are followed by all, and supervise a team of Project Managers bringing organization, leadership, and capacity to workforce development projects. They will be responsible for creating a governance framework, managing the day-to-day activities in the PMO, monitoring multiple project life cycles to provide regular updates, and ensuring alignment to short and long term goals. The ideal candidate will be able to communicate effectively throughout levels of the organization, facilitating meetings and communications to reduce the impact of silos, while promoting best practices. The PMO Manager will also be responsible for implementing and managing changes or interventions to ensure project goals are achieved. This position requires people management experience and proven knowledge of project management skills to drive cross-functional team activities.

Essential Responsibilities

●      Understand organizational goals and gaps, build a PMO framework to help create alignment, manage risk, and build organizational capacity. Develop and sustain standardized PM processes, implemented in a consistent and repeatable manner.

●      Lead a team of project managers. Provide oversight ensuring project managers identify and resolve problems, gaps, and challenges for their assigned projects quickly.

●      Drive projects across teams, prioritizing projects based on importance, outcome, and urgency. Provide analysis of tradeoffs when making decisions or adapting timelines.

●      Enable the sharing of best practices across all applicable teams. Foster an environment of inclusion and collaboration, where relationships are built on shared successes for cross-functional teams.

●      Engage with project owners to convert their vision into outcome-based project plans with clear steps and measurable outcomes.

●      Provide transparency to stakeholders by creating visibility into capacity and availability, current project steps, blocking actions, and solutions. Work to eliminate silos across the organization.

●      Ensure the right people have access to the right information to make the right decisions, steer decision making as necessary to create timelines and provide outcomes.

●      Act as the initial point of contact for the teams’ escalations for project activities, schedule, and status. Ensuring proper communication on deliverables is escalated appropriately through executive management levels within the organization.

P4W Ambassador

●      Contributes to the development of a supportive and collaborative work environment through active participation in internal collaborations, team, and activities.

●      Provide a high level of customer service for existing and prospective partners through transparent, accessible, and open dialogue about the organization’s strategy and prospective projects.

Knowledge, Skills and Abilities

●     4+ years people management experience including performance management, motivation, career development and resolving conflict.

●     6+ years managing diverse projects, strong Team Leadership skills.

●     Strong project management methodology background, including schedule, scope, issue and risk management experience.

●     Experience managing the complete lifecycle of a project with project teams of 5 to 25 people, with clear articulation of timelines, requirements, and outcomes.

●     Experience establishing new offices or lines of business, creating workflows, mapping value, and cultivating impact.

●     Hands-on experience with developing and using project management tools and processes such as project charters, dashboards, snapshots, RAID logs, and Asana.

●     Forward looking thinker, who proactively seeks opportunities for improvements and solutions.

Preferred Qualifications

●     Professional certification including PMP/PRINCE is preferred but not required.

●     Workforce development experience is preferred but not required.

●     Strong attention to deadlines and budgetary guidelines.

●     Experience developing in-house processes and templates.

●     Experience coaching and training project managers to strengthen capabilities and skill sets.

ADA Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be used to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to write and/or type; and talk or hear. The employee is occasionally required to stand, walk, and bend. The employee may occasionally lift and/or move up to 10 pounds. The work environment characteristics are representative of those an employee encounters in an office environment.

This position description in no way states or implies that these are the only job duties to be performed by the employee in this position. The employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.