Pittsburgh Works

Amplify Your Outcomes: Using data for program improvement

More often, workforce professional are tasked with tracking measurable outcomes to determine efficacy of programming. How can you identify what data matters? How do you interpret the data and share best practices? How do you engage staff in data tracking and convince them that data is a useful resource critical to improving services to job seekers and employers?

Marty Miles provides workforce professionals with a toolkit of resources to effective measure outcomes while meeting their organization's mission.

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About the presenter:

Martha Miles (Marty) brings expertise in assisting community-based providers of workforce development services to accomplish better results. She co-manages the national Workforce Benchmarking Network with Corporation for a Skilled Workforce and related partnerships in New York, Chicago, Minneapolis/St. Paul and Dallas-Ft. Worth.  In each of these cities, she uses workshops, peer learning groups and technical assistance to help providers strengthen their use of data to improve performance.  She also assists local funders with aligning data reporting processes.

Marty was a Senior Program Director with Public/Private Ventures, where in addition to the Benchmarking Project she also implemented the Sector Strategies Practicum in New York City, a 12-month series of capacity-building sessions to improve providers’ readiness for developing sector-focused partnerships. Before joining P/PV's staff in 2009, she served as lead consultant for P/PV’s Working Ventures initiative, designing practitioner guides, workshops and conferences on a variety of workforce-related topics.

Prior to working with P/PV, for 10 years Marty directed the Training, Inc., National Association, a network of nonprofit workforce development programs operating in seven cities. She was responsible for developing a national data collection system, leading program replication and strengthening affiliates' staff development efforts. Before assuming this role, she was the Executive Director of the Training, Inc., program in Indianapolis, where she focused on developing innovative skills training and building strong employer and community partnerships.

Marty is the author of Good Stories Aren't Enough: Becoming Outcomes Driven in Workforce Development, and co-author of Nurturing Inquiry and Innovation:  Lessons from Benchmarking Improvement Projects; Apples to Apples:  Making Data Work for Community-Based Workforce Programs; Putting Data to Work:  Interim Recommendations from The Benchmarking Project and Using Data for Success: Five Activities for Workforce Managers to Use with Frontline Staff. She was also instrumental in the development of P/PV’s Working with Employers staff training curriculum. Marty holds a B.A. in sociology from Case Western Reserve University and an M.S. in adult education from Indiana University.